Returns & Exchanges
At Superlative.ro, we want you to be completely satisfied with your purchase. If a garment doesn't fit or meet your expectations, you can return or exchange any unworn item within 14 days of delivery.
Initiate Your Request
Log into your account and fill out the online return form, or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Place the items in their original packaging with all tags attached. Ensure the products are in their original, unworn condition to qualify for a full refund.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at the nearest authorized courier point or schedule a pickup through our logistics partner.
Receive Your Refund
Once our quality control team inspects and approves your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing